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Discover the freight exchange that provides daily support for its customers
In addition to our features, you benefit from full customer support with dedicated services included in all our subscriptions. Our teams are here to help you get the most out of B2PWeb at every stage of its use.
Our greatest asset? People, at the centre of our business
At B2PWeb, we believe that technology is a powerful tool, but it’s the human touch, with its understanding and empathy, that makes all the difference.
Our dedicated consultants are much more than technical experts: they are your day-to-day partners, available to answer your questions and guide you in using our features.
Whether by phone, email or in the field, we are convinced that customer satisfaction is first and foremost the result of a relationship of trust, built on listening and closeness.
Support, even from a distance
From our headquarters in the heart of the Luberon, our team offers you international customer service, available 5 days a week. We’re here to listen to you by phone or email, ready to provide you with solutions tailored to your needs.
On-site customer support at any time
Whether at your premises or at trade events, in France or Spain, we’ll come to you.
Our visits allow you to establish direct, personalised contact with our specialists, giving you the opportunity to discuss matters in person.
Thanks to this close contact, our experts can better understand your expectations and offer you practical, bespoke solutions tailored to your specific situation.
We do everything we can to ensure effective and relevant support, in line with your needs.
Over 90% satisfaction rating for our mediation service
Commercial relationships can sometimes run into difficulties. That’s why we have created a specific mediation service to help you resolve disputes that may arise with other users of the platform.
At B2PWeb, mediation is carried out by Aurore. With over 15 years’ experience in the transport sector, Aurore acts impartially to facilitate all the necessary discussions. Discover her work and her methods through a series of videos in which she shares her know-how and her commitment to our customers.
